Incidents and maintenance reported on status page for Capptions BV https://status.capptions.com/ https://d1lppblt9t2x15.cloudfront.net/logos/d754f0ccede94d58e96306d763642136.png https://status.capptions.com/ en https://status.capptions.com/incident/1095262 Tue, 20 Oct 2026 16:14:24 -0000 https://status.capptions.com/incident/1095262#75c7438fa262ca9178d408a7ccd1e54fa34912b4773e396c9ea8c5ca1507a991 Incident Document reading recovered. https://status.capptions.com/incident/1095262 Tue, 20 Oct 2026 16:10:50 -0000 https://status.capptions.com/incident/1095262#c22e450f3cd3a271a187f4ad3dc896ed97fd700f7d7162b1617769da1dbcca3b Incident Document reading went down. https://status.capptions.com/incident/1095262 Tue, 20 Oct 2026 05:14:24 -0000 https://status.capptions.com/incident/1095262#29146ceb25a8178a7ce5c1a213846c3a669e69185d17a71dfc610bd2c49c1c0f Incident Document reading recovered. https://status.capptions.com/incident/1095262 Tue, 20 Oct 2026 05:10:54 -0000 https://status.capptions.com/incident/1095262#f6f08e1e7b3c8b70fbcda8c15dcca97b3a82313e08ece5945a74c87467bb605f Incident Document reading went down. https://status.capptions.com/incident/1095262 Tue, 20 Oct 2026 03:19:25 -0000 https://status.capptions.com/incident/1095262#124e155d99ff78fc78455c8697b4046f30918337cbf038f2e40eee02b13c641a Incident Document reading recovered. https://status.capptions.com/incident/1095262 Tue, 20 Oct 2026 03:14:21 -0000 https://status.capptions.com/incident/1095262#5845d29b8bb9737c3ed0dbc1b2d05d74543e29ba0f50141f9e6d700e6e400308 Incident Document reading went down. https://status.capptions.com/incident/1094561 Mon, 19 Oct 2026 21:57:21 -0000 https://status.capptions.com/incident/1094561#98fe9a303f60bb0ebe3d78d31b6f81d4a19b6cb89a629f5d3723cf1be5133636 Incident Document reading recovered. https://status.capptions.com/incident/1094561 Mon, 19 Oct 2026 21:53:31 -0000 https://status.capptions.com/incident/1094561#0dff553aae384e7654810006f1a93a3c1030278f23986ca5191d3748d372bc9b Incident Document reading went down. https://status.capptions.com/incident/1094561 Mon, 19 Oct 2026 19:42:27 -0000 https://status.capptions.com/incident/1094561#8510a9f8d5992f661a6bbd0e2acdd1027e1c68837c5dc98ccf6faeed76b61b23 Incident Document reading recovered. https://status.capptions.com/incident/1094561 Mon, 19 Oct 2026 19:38:28 -0000 https://status.capptions.com/incident/1094561#1e04cf794976dd89a94878f017e3bb832589a3a790e08700a0e42a2d8d94dc06 Incident Document reading went down. https://status.capptions.com/incident/1094561 Mon, 19 Oct 2026 14:32:41 -0000 https://status.capptions.com/incident/1094561#657899b30f109e9d843dfb2f610afc45df680047f0e8f13fb8d3c9c63ecd9317 Incident Document reading recovered. https://status.capptions.com/incident/1094561 Mon, 19 Oct 2026 14:28:31 -0000 https://status.capptions.com/incident/1094561#e692d2f3d3afb2166c1b179c4c23c504581311a1cabbc8b05951df2cee28443a Incident Document reading went down. https://status.capptions.com/incident/1094561 Mon, 19 Oct 2026 13:07:06 -0000 https://status.capptions.com/incident/1094561#8f3eab61a4174a5e54dc5252b4d00c72c406a8eea3eda8b50d0bbea7e8c03c7c Incident API recovered. https://status.capptions.com/incident/1094561 Mon, 19 Oct 2026 13:00:04 -0000 https://status.capptions.com/incident/1094561#17ae170e69697e8febe9dcea266b727042ce52cf0301cda88bd3858619091a1f Incident API went down. https://status.capptions.com/incident/1094561 Mon, 19 Oct 2026 12:08:04 -0000 https://status.capptions.com/incident/1094561#518536eb6f05b4c608f82f98642445dc2439fe7cf5704ed0ec8078e54f574641 Incident API recovered. https://status.capptions.com/incident/1094561 Mon, 19 Oct 2026 12:00:06 -0000 https://status.capptions.com/incident/1094561#7625d128248a367c774e41580c8e0f8a274f3930911b80b61db3aa551f2e899c Incident API went down. https://status.capptions.com/incident/1093410 Sun, 18 Oct 2026 23:26:23 -0000 https://status.capptions.com/incident/1093410#09d7b5898a374cd3a3d18571eadc6be9ad5b28d4150b8b35fc491b8f9b534054 Incident Document reading recovered. https://status.capptions.com/incident/1093410 Sun, 18 Oct 2026 23:23:07 -0000 https://status.capptions.com/incident/1093410#8a8b9792c4d2feec8eb0ff58d7d280f47db5d0789cdce120c44c7e5a201a310b Incident Document reading went down. https://status.capptions.com/incident/1093410 Sun, 18 Oct 2026 20:29:24 -0000 https://status.capptions.com/incident/1093410#91a02196ab6aeacef0eb9072f317b9e242b2e9f159da49863faee4ea3da95b9b Incident Document reading recovered. https://status.capptions.com/incident/1093410 Sun, 18 Oct 2026 20:23:25 -0000 https://status.capptions.com/incident/1093410#ee522305de296a01548971025f57ec4750030fdce48c17ce227a970f564a861a Incident Document reading went down. https://status.capptions.com/incident/1093410 Sun, 18 Oct 2026 09:06:20 -0000 https://status.capptions.com/incident/1093410#374735552e1422cd8271124916c439e3335d30797b609452a01112d5eb568618 Incident Document reading recovered. https://status.capptions.com/incident/1093410 Sun, 18 Oct 2026 09:02:23 -0000 https://status.capptions.com/incident/1093410#cb02be860aac990ecac13f0086cf352f870d4ba74f8e6b10ddbf6e2bb36cd2c5 Incident Document reading went down. https://status.capptions.com/incident/1093410 Sun, 18 Oct 2026 02:35:02 -0000 https://status.capptions.com/incident/1093410#36ad6c6617d44958fb2862e25d569da1e92c3a4ad10be7bc90bf0099fb036e54 Incident Data sources API recovered. https://status.capptions.com/incident/1093410 Sun, 18 Oct 2026 02:31:56 -0000 https://status.capptions.com/incident/1093410#ba8c74bcfda43307803ccc117105ee5ae26ee2486341122e98db714054e224f9 Incident Data sources API went down. https://status.capptions.com/incident/1092700 Sat, 17 Oct 2026 08:35:33 -0000 https://status.capptions.com/incident/1092700#ea391344dce716bfacca68b8b075e1784b9f44570be19966cc0ae1dccc41a280 Incident Document reading recovered. https://status.capptions.com/incident/1092700 Sat, 17 Oct 2026 08:32:00 -0000 https://status.capptions.com/incident/1092700#9d70eae867dd1da8a079ebe2e58b40286df1ee856f7290a41c9a2e3802881d6e Incident Document reading went down. https://status.capptions.com/incident/1092700 Sat, 17 Oct 2026 07:20:30 -0000 https://status.capptions.com/incident/1092700#6aeb9602a3cc2c1213ba704ce84f53558f680268504fc6874829fa51d7290fbd Incident Document reading recovered. https://status.capptions.com/incident/1092700 Sat, 17 Oct 2026 07:11:56 -0000 https://status.capptions.com/incident/1092700#4eb09a91a8b6551d0c7fe44d8f42917e89718fb592429db5a735b4c90c22c676 Incident Document reading went down. https://status.capptions.com/incident/1092700 Sat, 17 Oct 2026 05:56:22 -0000 https://status.capptions.com/incident/1092700#0dade51d1b1f04ba80bd9e5443b98d42d34e1e5d24d4fe69a083487715f38181 Incident Document reading recovered. https://status.capptions.com/incident/1092700 Sat, 17 Oct 2026 05:52:41 -0000 https://status.capptions.com/incident/1092700#2579f9660621bf63d1db8727d5ccb5c0a0612834f216cbe43311e260821b3f33 Incident Document reading went down. https://status.capptions.com/incident/1087282 Sun, 11 Oct 2026 10:26:21 -0000 https://status.capptions.com/incident/1087282#0a20ba8341fd969721ef52bcde830b2be3e35876b34d64c456d2dd505f4ad7b4 Incident Document reading recovered. https://status.capptions.com/incident/1087282 Sun, 11 Oct 2026 10:22:55 -0000 https://status.capptions.com/incident/1087282#16b049be5201edbe4479e07016ef709cc2a5e052e99dd44724844cfeba7db8eb Incident Document reading went down. https://status.capptions.com/incident/1086864 Sat, 10 Oct 2026 18:37:24 -0000 https://status.capptions.com/incident/1086864#c461d71ab482e8cdbcaaaa8e9458ea1f42eb4bcf1e1fe2fee8bfc6dcbf309071 Incident Document reading recovered. https://status.capptions.com/incident/1086864 Sat, 10 Oct 2026 18:33:59 -0000 https://status.capptions.com/incident/1086864#7da93235023188c2bd65edb9f35a03ce992a9fe5dd5e7bcca16490f4dba9cc6d Incident Document reading went down. https://status.capptions.com/incident/1086002 Fri, 09 Oct 2026 21:42:24 -0000 https://status.capptions.com/incident/1086002#e5ebd9fa4168a06b3e3b57e3bdd5d7f00a18ef35e6f61a5c871bde88c441f269 Incident Document reading recovered. https://status.capptions.com/incident/1086002 Fri, 09 Oct 2026 21:34:29 -0000 https://status.capptions.com/incident/1086002#dbfb53b7909d6c8b699d8bb1a3c964af53a431cd045b3eb2c2bf46cb854eabf7 Incident Document reading went down. https://status.capptions.com/incident/1086002 Fri, 09 Oct 2026 15:41:30 -0000 https://status.capptions.com/incident/1086002#e36cb76d15704a18dd969f1a7ce2e5da425f329579cf8464259e6f6df09530a7 Incident Document reading recovered. https://status.capptions.com/incident/1086002 Fri, 09 Oct 2026 15:32:20 -0000 https://status.capptions.com/incident/1086002#d5dde7d8b046cb0403161070c38c11195b319ed329b5700689a3f57953fd26b5 Incident Document reading went down. https://status.capptions.com/incident/1083824 Wed, 07 Oct 2026 07:54:44 -0000 https://status.capptions.com/incident/1083824#47acd51a46e7b5c523688e66f7922a14e90c95f67675dc030496efc58635bf45 Incident API, EU region recovered. https://status.capptions.com/incident/1083824 Wed, 07 Oct 2026 07:51:40 -0000 https://status.capptions.com/incident/1083824#1a7dce8b40bcad2e9e5b532056b0e43c35180ffa7bf481a1c815a257a7c0f7d5 Incident API, EU region went down. https://status.capptions.com/incident/1073977 Fri, 25 Sep 2026 15:23:54 -0000 https://status.capptions.com/incident/1073977#4cd86d2424e69fca0568d60dc3cb97ab3e80bdba93705b33be8a89b8ce5eb814 Incident Reporting API recovered. https://status.capptions.com/incident/1073977 Fri, 25 Sep 2026 15:19:04 -0000 https://status.capptions.com/incident/1073977#59aa7b9098f709cd3cfc875c5f32b3acc33b563f9108e1bc874da93cd03a0bf6 Incident Reporting API went down. https://status.capptions.com/incident/1068832 Sat, 19 Sep 2026 10:11:23 -0000 https://status.capptions.com/incident/1068832#2e965dbe94dd78079cdea64d941d0c9ab387021124372de74ad8df538b6a282a Incident Web application recovered. https://status.capptions.com/incident/1068832 Sat, 19 Sep 2026 10:06:27 -0000 https://status.capptions.com/incident/1068832#d26efc0d7e9af17d5127e9f99cc58e91b3509494df95a297b1a784cd678b83a8 Incident Web application went down. https://status.capptions.com/incident/248547 Sat, 19 Aug 2023 12:29:00 -0000 https://status.capptions.com/incident/248547#b549f57decf19fec7552e8a7f3600c401affe4970ee58a773f6beb01fbc53329 Incident Every year in July or August, the main SSL certificate for capptions.com and other assets needs to be renewed. Since 2021 certificates are managed through our central infrastructure repository and automatically deployed through Terraform. To make sure that the renewal process proceeds without any glitches or outages we do have the following reminders in place: - Automated reminders from our certificate provider - Calendar based reminder for manual check Both reminders were acknowledged and we did internally verify the working of the renewed certificates. However on the morning of August 19th 2023 we started getting notifications from a few customers that they couldn't log in or that there were issues related to uploading of images. After reviewing the situation we found that for the following assets the certificate renewal were excluded from the automated process and the checks were insufficient: 1. cdn.capptions.com, serving static assets including images and scripts for the login pages, causing the main login pages not to work and the web apps not to render 2. download.capptions.com, serving customer uploaded media, causing assets not to load or potentially breaking PDF generation The main point of regret here is users not being able to use our web apps on Saturday morning (CET) and our health monitors not catching this issue. Luckily after the first client reports we could swiftly recover the systems and have everything fully operational again within one hour. We are now taking steps to prevent this issue from happening again by: - Making sure the manual checks will catch these issues - Fixing the automatic certificate deployment for mentioned assets - Extending our automatic monitors to catch similar issues