Incidents reported on status page for Capptions BV https://status.capptions.com/ https://d1lppblt9t2x15.cloudfront.net/logos/d754f0ccede94d58e96306d763642136.png https://status.capptions.com/ en https://status.capptions.com/ Thu, 21 May 2026 08:58:30 +0000 https://status.capptions.com/#9c2b8002dc041416beff4ace40ccf9083e2edd39a3ce9be340db33b853d7796e Capptions Corporate Website recovered https://status.capptions.com/ Thu, 21 May 2026 08:55:35 +0000 https://status.capptions.com/#9c2b8002dc041416beff4ace40ccf9083e2edd39a3ce9be340db33b853d7796e Capptions Corporate Website went down https://status.capptions.com/ Thu, 07 May 2026 08:35:20 +0000 https://status.capptions.com/#fb108670bef64c17b2e3c63be798ca084f6fd8ae709dccf06fe8700ac8ab6b5f Capptions Web Applications recovered https://status.capptions.com/ Thu, 07 May 2026 08:32:23 +0000 https://status.capptions.com/#fb108670bef64c17b2e3c63be798ca084f6fd8ae709dccf06fe8700ac8ab6b5f Capptions Web Applications went down https://status.capptions.com/ Thu, 07 May 2026 04:53:27 +0000 https://status.capptions.com/#77d9a2d0678f80fbdf9a88847a67162825f9a170edf990ca1c0e8b0e9118a1ab Capptions Web Applications recovered https://status.capptions.com/ Thu, 07 May 2026 04:50:24 +0000 https://status.capptions.com/#77d9a2d0678f80fbdf9a88847a67162825f9a170edf990ca1c0e8b0e9118a1ab Capptions Web Applications went down https://status.capptions.com/ Wed, 06 May 2026 21:23:20 +0000 https://status.capptions.com/#516baa02714e7a17682acec361d94b2af80da100c416c2365c32b29d1a8774ec Capptions Web Applications recovered https://status.capptions.com/ Wed, 06 May 2026 21:20:19 +0000 https://status.capptions.com/#516baa02714e7a17682acec361d94b2af80da100c416c2365c32b29d1a8774ec Capptions Web Applications went down https://status.capptions.com/ Wed, 06 May 2026 21:05:27 +0000 https://status.capptions.com/#199327bf2e4fc82e1407036871bd7a533a0ade0ed1fc8c68c1fffd2cbbebc2f2 Capptions Web Applications recovered https://status.capptions.com/ Wed, 06 May 2026 21:02:28 +0000 https://status.capptions.com/#199327bf2e4fc82e1407036871bd7a533a0ade0ed1fc8c68c1fffd2cbbebc2f2 Capptions Web Applications went down https://status.capptions.com/incident/248547 Sat, 19 Aug 2023 12:29:00 -0000 https://status.capptions.com/incident/248547#b549f57decf19fec7552e8a7f3600c401affe4970ee58a773f6beb01fbc53329 Every year in July or August, the main SSL certificate for capptions.com and other assets needs to be renewed. Since 2021 certificates are managed through our central infrastructure repository and automatically deployed through Terraform. To make sure that the renewal process proceeds without any glitches or outages we do have the following reminders in place: - Automated reminders from our certificate provider - Calendar based reminder for manual check Both reminders were acknowledged and we did internally verify the working of the renewed certificates. However on the morning of August 19th 2023 we started getting notifications from a few customers that they couldn't log in or that there were issues related to uploading of images. After reviewing the situation we found that for the following assets the certificate renewal were excluded from the automated process and the checks were insufficient: 1. cdn.capptions.com, serving static assets including images and scripts for the login pages, causing the main login pages not to work and the web apps not to render 2. download.capptions.com, serving customer uploaded media, causing assets not to load or potentially breaking PDF generation The main point of regret here is users not being able to use our web apps on Saturday morning (CET) and our health monitors not catching this issue. Luckily after the first client reports we could swiftly recover the systems and have everything fully operational again within one hour. We are now taking steps to prevent this issue from happening again by: - Making sure the manual checks will catch these issues - Fixing the automatic certificate deployment for mentioned assets - Extending our automatic monitors to catch similar issues